Cancellations, Returns and Damages
4.1 Can I change or cancel my order?
If you would like to cancel your order or make any amendments it is important that you contact us as soon as possible so that we don’t pack and ship the order. Please type ‘Cancellation’ or ‘Order Change’ along with your order number in the subject field of the email so we can look into the matter. Once an item has been shipped we cannot then cancel the order.
4.2 What is your returns policy?
We accept no returns unless the product is damaged before dispatch or during travel to you.
If you place an order and refuse the package when it arrives and it returns to us undamaged, you will not get a full refund for your order, we will refund for the items only and not the postage costs.
4.3 I have received damaged goods, what should I do?
We at Bulk Seed Bank take every effort to double check your purchase thoroughly for any damage before it leaves us. If you encounter any issues though please contact us immediately and we will advise a course of action to rectify the situation. Please be aware that we may require you to email us images of the product so we can get a better understanding of your problem.
If a package appears to have been damaged in transit it is essential that you sign the courier’s paperwork as damaged. Signing for the package as damaged will improve our chances in any insurance claim should that be necessary.
4.4 I’ve received an incorrect item, what should I do?
We double check that every order is accurate and correct, however errors can happen from time to time. In the unlikely event that you receive goods that you haven’t ordered please advise us of the details by email at email@example.com and return the incorrectly delivered items in their original packaging. We will then do our best to replace the incorrectly delivered item(s) as quickly as possible and refund any carriage charges which you may have incurred.
4.5 How long will it take to refund me?
Please allow up to 14 working days for a refund/exchange to be processed from the date we receive your returned package. Most returns are typically processed within less than half this time period.