1.1 How do I place an order?
Pick the items you like, choose the pack size and quantities and add them to your shopping cart. When you are ready to pay, press one of many checkout buttons on the website, the easiest being in the top right hand corner of each page. You can choose to checkout as guest or as a registered member. Fill in all the details as prompted and choose your shipping and payment options. Once you have completed these steps we will keep you up to date with the status of your order via email.
1.2 I tried to buy online but had technical difficulties. How do I know if my order has gone through?
If you experience difficulties during the checkout phase of your order and are unsure as to whether the order has been completed, we recommend you to check the email address you have provided to see whether you received a confirmation email. If you are unable to find a confirmation email we would recommend you contact us via email so we can confirm the exact status of your order. Always check your spam folder.
1.3 What if an item I have ordered is out of stock?
In the unlikely event that we have run out of stock you will receive an email from us outlining options available to you. These are likely to include the following:
1) Wait for the item/s to be restocked.
2) Select an alternative product of the same value. If ordering a more expensive product we will require additional payment.
3) If you have placed an order for multiple items and we can only fulfill part of your order, we will contact you to ascertain if we should: (a) hold your entire order back until the out of stock items have been restocked, and then send you all the items in one package, or (b) send you the in-stock items to you immediately and then send the out of stock items to you at a later date once they have been restocked. Please note that we will not charge you any extra delivery costs if you choose option (b).
4) If none of the previous options suit your needs we will offer you a refund.
If we cannot contact you by email you have supplied, we may not be able to fulfill your order.
1.4 Why do you have ‘out of stock’ items on your website?
If an item is listed as out of stock this means that the product is currently unavailable from the Bulk Seed Bank. Please contact us to receive an estimated restock date.
1.5 Can you reserve a product for me?
Unfortunately we cannot do any reservations.
1.6. Are there any discounts on larger orders?
Yes, we offer the following discounts:
5 x 10 seeds = -10 %
10 x 10 seeds = - 15 %
25 x 10 seeds = - 20 %
50 x 10 seeds = - 25%
100 x 10 seeds = - 30%
Mix as much as you like. All discounts are valid for any combination of purchased products or varieties.
1.7 Can I get a discount on bulk orders?
This will normally only be considered on orders over €2000. Please contact us at firstname.lastname@example.org
1.8 I have forgotten my login password, what can I do?
Please enter your email address on this page and we will automatically send you an email with your login password.
1.9 I have a discount code, where do I use it?
If you received a Bulk Seed Bank promo code you just need to enter it into the “Discount Codes” box on the shopping basket page and press the “Apply Coupon” button. This will alter the price to the discounted price for you and you can continue shopping as normal.
1.10 I can’t find what I’m looking for?
If you can’t find something you’re looking for then please don’t hesitate to get in contact with us and ask. We will be more than happy to let you know all we can with regards to forthcoming products and if we can source what you’re after. We will try our best to fulfill your order.
1.11 The product I ordered is now reduced. Can you refund me the difference?
We believe the price agreed at the time of your order is the price you are happy to pay and we will not be able to refund any difference should that item subsequently be discounted further.
1.12 What are your operating/open hours?
Operating hours are Monday-Friday 10am-6pm GMT.
Orders placed over the weekend will be processed on the following Monday.