I tried to buy online but had technical difficulties. How do I know if my order has gone through?

If you experience difficulties during the checkout phase of your order and are unsure as to whether the order has been completed, we recommend you to check the e-mail address you have provided to see whether you received a confirmation e-mail. If you are unable to find a confirmation e-mail we would recommend you contact us via e-mail so we can confirm the exact status of your order. Always check your spam folder.

Can I get a discount on bulk orders?
This will normally only be considered on orders worth more than €2000,00. Please contact us at order@bulkseedbank.org

How are the items shipped?
European orders are shipped by:
– Standard delivery by registered post,
– Secret delivery by registered post,
– GLS Express delivery,
– Secret GLS Express delivery,
– UPS Express delivery,
– Secret UPS Express delivery.
International orders are shipped by:
– Standard delivery by registered post,
– Secret delivery by registered post.
All orders will require a signature upon delivery.

What are your delivery prices?
– Standard delivery by registered post (International) – €9,00 (incl. TAX)
– Secret delivery by registered post (International) – €12,00 (incl. TAX)
– GLS Express delivery (EU Countries Only):
Austria, Belgium, Germany, Luxembourg, Netherlands, Denmark, Italy – €15,00 (incl. TAX)
Czech Republic, France, Hungary, Lithuania, Monaco, Poland, Slovakia, United Kingdom) – €19,00 (incl. TAX)
Estonia, Finland, Latvia, Romania, Spain, Sweden, Greece) – €25,00 (incl. TAX)
Croatia – €10,00 (incl. TAX)
– Secret GLS Express delivery (EU Countries Only):
Austria, Belgium, Germany, Luxembourg, Netherlands, Denmark, Italy – €18,00 (incl. TAX)
Czech Republic, France, Hungary, Lithuania, Monaco, Poland, Slovakia, United Kingdom) – €22,00 (incl. TAX)
Estonia, Finland, Latvia, Romania, Spain, Sweden, Greece) – €28,00 (incl. TAX)
Croatia – €13,00 (incl. TAX)
– UPS Express delivery (EU Countries Only) – €30,00 (incl. TAX)
– Secret UPS Express delivery (EU Countries Only) – €33,00 (incl. TAX)

When will I receive my order?
It is our aim to ship all orders the next day after receiving your full payment.
– EU customers will receive the goods within 2–6 days.
– GLS Express delivery will arrive within 1–5 days.
– UPS Express delivery will arrive within 1–2 days.
– Worlwide orders will arrive within 5–14 working days.
You’ll receive a tracking number once your order is complete.
Please contact us in case you did not receive the goods.

Is your packaging discreet?
We fully appreciate the need for discreet packaging. As such, all of our items are shipped in a small box with internal padding to protect your goods. There are no web site logos and there will be no reference to the contents on the exterior of the packaging itself. The package will display your address and a return address without Bulk Seed Bank logos etc. If you have any special requirements, then please contact us and we’ll see what we can do to assist you.

Bulk Seed Bank seeds are exclusively sold only as an adult (18+) genetic preservation souvenir for collectible purposes only. The germination of cannabis seeds is illegal in most countries. Legislation relating to cannabis seeds varies from country to country. It is the responsibility of our customers to ensure that they understand the laws in their country regarding cannabis seeds. Bulk Seed Bank does not wish to induce its customers to act in conflict of their national law. Customers are advised against breaking the law. Seeds are sold under the express understanding that they will not be cultivated in a country where it is illegal to do so. If a customer gives Bulk Seed Bank reason to believe that they intend to break the law with seeds sold on this website, we will refuse the sale. Customers purchasing from Bulkseedbank.org must be at least 18 years old. Bulk Seed Bank does not condone the usage of illegal or controlled substances in any way and does not take any responsibility for the use of any products that are shown on this website. All information displayed on the Bulk Seed Bank website is intended for educational, historical and scientific purposes. Cultivation of cannabis seeds is illegal in many countries, so Bulk Seed Bank only offers the sale of cannabis seeds as souvenirs and as a mean of preserving cannabis genetics. Information presented on the Bulk Seed Bank website and on the product packaging is made available for countries that legally permit the cultivation of hemp seeds. Bulk Seed Bank is not liable in any way for claims, actions, legal and/or court fees brought against oneself in connection with any use of products ordered from this website, catalogue, e-mail, CD/DVD-ROM, USB or any other media. All the information on this Bulkseedbank.org website is published in good faith and for general information purpose only. Bulk Seed Bank does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on the Bulkseedbank.org website, is strictly at your own risk. We are not liable for any losses and/or damages in connection with the use of our website.

Legal notice and statement on the purchase of seeds
Bulkseedbank.org operates in accordance with the Laws and in no case promotes, suggests or encourages acts contrary to them; users are solely responsible for their own actions. By understanding and accepting these terms and conditions, the user is also stating the following:
– I am an adult over 18 years of age;
– I am purchasing seeds as an adult (18+) souvenir;
– Souvenir – seeds will not be used for germinating, sprouting or growing a plant and any plant products or plant derivatives;
– I am not a mentally ill person, a person with a temporary mental disorder, a serious mental condition, or in a process of rehabilitation or deprivation of dependence;
– I respect the national legislation (Law on the production and trafficking of illicit drugs (UL RS 108-5025 / 1999), Criminal Code (KZ-1, UL RS 55-2296 / 2008), Decree on Classification of Illicit Drugs (UL RS 45-1909 / 2004), the Act on Seed Material of Agricultural Plants (UL RS, Num. 58/02, 45/04-ZdZPKG, 86/04, 41/09, 32/12, 90/12 – ZdZPVHVVR)) and international legislation, I am acquainted with it and understand it, I am not making a purchase for the purpose of knowingly or possibly violating the applicable laws and regulations, and I take the sovereign and independent responsibility of my decision to purchase; Recognizing and understanding that offenders and violators can be fined or imprisoned.

Seeds are sold only in the original packaging. Germination of cannabis seeds and cannabis cultivation is illegal in most countries.

The company Gostore Ltd reserves the right to refuse purchase of hemp seeds via bulkseedbank.org in case of valid reasons that would indicate action contrary to the content of this legal notice, and the company will not give or provide any information to the buyer in relation to germination of seeds and the product because it is unlawful to do so, it is illegal to germinate seeds and sell seeds for germination in most countries in the EU, that’s why the seller must not and does not encourage this.We are not responsible for any losses or damages for items and packages shipped outside the European Union (EU), that do not arrive to your address. Please check your order, payment and shipping details thoroughly. If you do not receive your items we are not responsible, therefore we can not return or refund any payments from countries outside of the European Union (EU). In the unlikely event that you did not receive your order outside the European Union (EU) for whatever reason we are not responsible. All orders placed outside the European Union (EU) are on your own responsibility. If your order does not arrive you are solely responsible.

1. How do I place an order?
Pick the items you like, choose the pack size and quantities and add them to your shopping cart. When you are ready to pay, press one of many checkout buttons on the website, the easiest being in the top right hand corner of each page. You can choose to checkout as guest or as a registered member. Fill in all the details as prompted and choose your shipping and payment options. Once you have completed these steps we will keep you up to date with the status of your order via e-mail.
2. I tried to buy online but had technical difficulties. How do I know if my order has gone through?
If you experience difficulties during the checkout phase of your order and are unsure as to whether the order has been completed, we recommend you to check the e-mail address you have provided to see whether you received a confirmation e-mail. If you are unable to find a confirmation e-mail we would recommend you contact us via e-mail so we can confirm the exact status of your order. Always check your spam folder.
3. What if an item I have ordered is out of stock?
In the unlikely event that we have run out of stock you will receive an e-mail from us outlining options available to you. These are likely to include the following:
1) Wait for the item/s to be restocked.
2) Select an alternative product of the same value. If ordering a more expensive product we will require additional payment.
3) If you have placed an order for multiple items and we can only fulfill part of your order, we will contact you to ascertain if we should:
a) Hold your entire order back until the out of stock items have been restocked, and then send you all the items in one package.
b) Send you the in-stock items to you immediately and then send the out of stock items to you at a later date once they have been restocked. Please note that we will not charge you any extra delivery costs if you choose this option.
4) If none of the previous options suit your needs we will offer you a refund.
If we can not contact you by e-mail you have supplied, we may not be able to fulfill your order.

4. Why do you have ‘out of stock’ items on your website?
If an item is listed as out of stock this means that the product is currently unavailable from the Bulk Seed Bank. Please contact us to receive an estimated restock date.
5. Can you reserve a product for me?
Unfortunately we can not do any reservations.
6. Are there any discounts for large orders?
Yes, we offer the following discounts:
– 5 packages x 10 seeds = -10%
– 10 packages x 10 seeds = – 15%
– 25 packages x 10 seeds = – 20%
– 50 packages x 10 seeds = – 25%
– 100 packages x 10 seeds = – 30%
Mix as much as you like. All discounts are valid for any combination of purchased products or varieties.
7. Can I get a discount on bulk orders?
This will normally only be considered on orders worth more than €2000,00. Please contact us at order@bulkseedbank.org for more details.
8. I have forgotten my login password, what can I do?
Please enter your e-mail address on this page and we will automatically send you an e-mail with your login password.
9. I have a discount code, where can I use it?
If you received a Bulk Seed Bank discount code you just need to enter it into the “Coupon” box on the shopping cart or checkout page and press the “Apply Coupon” button. This will alter the price to the discounted price for you and you can continue shopping as normal.
10. I can’t find what I’m looking for?
If you can’t find something you’re looking for then please don’t hesitate to get in contact with us and ask. We will be more than happy to let you know all we can with regards to forthcoming products and if we can source what you’re after. We will try our best to fulfill your order.
11. The product I ordered is now reduced. Can you refund me the difference?
We believe the price agreed at the time of your order is the price you are happy to pay and we will not be able to refund any difference should that item subsequently be discounted further.
12. What are your operating/working hours?
Our operating hours are 24 hours per day. Orders placed over the weekend will be processed on the following Monday.
13. When will I receive my order?
It is our aim to ship all orders next day after receiving the full payment.
– EU customers will receive the goods within 2-6 days.
– GLS Express delivery will arrive within 1-5 days.
– UPS Express delivery will arrive within 1-2 days.
– Worldwide orders will arrive within 5-14 working days.
You’ll receive a tracking number once your order is complete.
Please contact us in case you didn’t receive the goods.
14. How are the goods shipped?
European orders are shipped by:
– Standard delivery by registered post,
– Secret delivery by registered post,
– GLS Express delivery,
– Secret GLS Express delivery,
– UPS Express delivery,
– Secret UPS Express delivery.
International orders are shipped by:
– Standard delivery by registered post,
– Secret delivery by registered post.
All orders include a tracking number and will require a signature when delivered.
15. Special requirements
Please contact us at info@bulkseedbank.org if you have any special requirements.
16. What are your delivery prices?
– Standard delivery by registered post (International) – €9,00 (incl. TAX)
– Secret delivery by registered post (International) – €12,00 (incl. TAX)
– GLS Express delivery (EU Countries Only):
Austria, Belgium, Germany, Luxembourg, Netherlands, Denmark, Italy – €15,00 (incl. TAX)
Czech Republic, France, Hungary, Lithuania, Monaco, Poland, Slovakia, United Kingdom) – €19,00 (incl. TAX)
Estonia, Finland, Latvia, Romania, Spain, Sweden, Greece) – €25,00 (incl. TAX)
Croatia – €10,00 (incl. TAX)
– Secret GLS Express delivery (EU Countries Only):
Austria, Belgium, Germany, Luxembourg, Netherlands, Denmark, Italy – €18,00 (incl. TAX)
Czech Republic, France, Hungary, Lithuania, Monaco, Poland, Slovakia, United Kingdom) – €22,00 (incl. TAX)
Estonia, Finland, Latvia, Romania, Spain, Sweden, Greece) – €28,00 (incl. TAX)
Croatia – €13,00 (incl. TAX)
– UPS Express delivery (EU Countries Only) – €30,00 (incl. TAX)
– Secret UPS Express delivery (EU Countries Only) – €33,00 (incl. TAX)

17. Do you ship worldwide?
Yes, however we don’t ship to Slovenia. We strongly recommend you to check your local laws to ensure that you can legally purchase the products we sell before ordering. By submitting your order, you confirm that you have done so.
18. Is your packaging discreet?
We fully appreciate the need for discreet packaging. As such, all of our items are shipped in a small box with internal padding to protect your goods. There are no web site logos and there will be no reference to the contents on the exterior of the packaging itself. The package will display your address and a return address without Bulk Seed Bank logos etc. If you have any special requirements, then please contact us and we’ll see what we can do to assist you.
19. Do you ship items in original packaging?
All items will be shipped in their original packaging so you can be assured that you are getting exactly what you have ordered.
20. How do I know if you have received and dispatched my order?
When you place your order we will send you a confirmation e-mail with a reference number to let you know we are processing your order. You will receive an additional e-mail to let you know your order has been shipped. You can also view the status of your order and whether or not it has been shipped by visiting the My Account section on the Bulk Seed Bank website.
21. Can I track my item once I have ordered?
Once your order has been dispatched an automated e-mail with tracking reference is sent to the e-mail address you supplied us with, along with a link to the website where you can track your order. The level to which you can track your shipment will depend on the service selected and the country to which it is being sent. If you have any issues regarding your order please contact us, and remember to have your reference number at hand.
22. Why have I not received my order yet?
If you have not received your order within the timescales set out above then please feel free to contact us and we will try to find the reason for the delay. We are not responsible for any losses or damages for items and packages shipped outside the European Union (EU), that do not arrive to your address. Please check your order, payment and shipping details thoroughly. If you do not receive your items we are not responsible, therefore we can not return or refund any payments from countries outside of the European Union (EU). In the unlikely event that you did not receive your order outside the European Union (EU) for whatever reason we are not responsible. All orders placed outside the European Union (EU) are on your own responsibility. If your order does not arrive you are solely responsible.
23. I’m not going to be in when you deliver my package. What will happen?
The carrier will leave you a paper notification informing you that delivery has been attempted. On this notification there are instructions on how to obtain your package. If you won’t be in on further delivery attempts or are unable to collect your package, then your parcel will be returned to Bulk Seed Bank. When we receive this parcel, we will refund for the items only and not the postage costs. All customers receive a tracking number and courier website link. We recommend that you regularly track your parcel just in case an ‘attempted delivery card’ is not posted through your door.
24. Can my order be shipped to a PO Box address?
We can not send to PO Box addresses as all our delivery options require a signature on delivery.
25. What payment methods do you accept?
We accept payments made by Direct Bank Transfer (BACS), Crypto-currency by CoinPayments.net (Bitcoin, Litecoin, Bitcoin Cash, BlackCoin, Dash, DigiByte, Dogecoin, Ether Classic, Ether, Komodo, Qtum, TrueUSD, Monero, Zcash, Bitcoin Adult, PIVX and RevolutionVR), Credit or Debit card (The transaction takes place via the secure Anti-Fraud Weldpay system. It accepts any type of credit card and has an anti-fraud service that protects the customer in case of non-receipt of the order.) and Cash in envelope (sent by Registered post). We require 100% of the payment before we can send out any orders. No exceptions. Details will be provided in the order confirmation e-mail which will be sent to you after you confirm the order.
26. Is my payment secure? Is it safe to order online from Bulk Seed Bank?
We utilize an industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the unlikely event that someone else intercepts it. This technology includes the following features: Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption – this encodes the data so it cannot be read by anyone other than the secure server. Data Integrity – this checks the data being transferred to ensure it has not been altered.
27. I cannot complete my order online?
Firstly we recommend you to double check if you have entered all details correctly. As always, please don’t hesitate to contact us and we will see if we can take payment over the e-mail.
28. What type of currency do you use?
We use the following currencies: Euro (EUR), US Dollar (USD), British Pound Sterling (GBP), Australian Dollar (AUD), Canadian Dollar (CAD), Chilean Peso (CLP), Czech Koruna (CZK), Polish Zloty (PLN) and Russian Rouble (RUB). If you want to check your currency value, try XE Currency Converter.
29. Can I change or cancel my order?
If you would like to cancel your order or make any amendments it is important that you contact us as soon as possible so that we don’t pack and ship the order. Please type ‘Cancellation’ or ‘Order Change’ along with your order number in the subject field of the e-mail so we can look into the matter. Once an item has been shipped we cannot then cancel the order.
30. What is your return policy?
We accept no returns unless the product is damaged before dispatch or during travel to you. If you place an order and refuse the package when it arrives and it returns to us undamaged, you will not get a full refund for your order, we will refund for the items only and not the postage costs. We are not responsible for any losses or damages for items and packages shipped outside the European Union (EU), that do not arrive to your address. Please check your order, payment and shipping details thoroughly. If you do not receive your items we are not responsible, therefore we can not return or refund any payments from countries outside of the European Union (EU). In the unlikely event that you did not receive your order outside the European Union (EU) for whatever reason we are not responsible. All orders placed outside the European Union (EU) are on your own responsibility. If your order does not arrive you are solely responsible.
31. I have received damaged goods, what should I do?
We at Bulk Seed Bank take every effort to double check your purchase thoroughly for any damage before it leaves us. If you encounter any issues though please contact us immediately and we will advise a course of action to rectify the situation. Please be aware that we may require you to e-mail us images of the product so we can get a better understanding of your problem. If a package appears to have been damaged in transit it is essential that you sign the courier’s paperwork as damaged. Signing for the package as damaged will improve our chances in any insurance claim should that be necessary.
32. I’ve received an incorrect item, what should I do?
We double check that every order is accurate and correct, however errors can happen from time to time. In the unlikely event that you receive goods that you haven’t ordered please advise us of the details by e-mail at info@bulkseedbank.org and return the incorrectly delivered items in their original packaging. We will do our best to replace the incorrectly delivered item(s) as quickly as possible and refund any shipping charges which may have occurred.
33. How long will it take to refund me?
Please allow up to 14 working days for a refund/exchange to be processed from the date we receive your returned package. Most returns are typically processed within less than half of this time period.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.bulkseedbank.org Gostore Ltd (« us », « we », or « our ») operates the www.bulkseedbank.org website. We collect several different types of information for various purposes to provide and improve our Service to you.
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (« Personal Data »). Personally identifiable information may include, but is not limited to:
– E-mail address
– First name and last name
– Phone number
– Address, State, Province, ZIP/Postal code, City, Country
– Cookies and Usage Data
– Usage Data
We may also collect information how the Service is accessed and used (« Usage Data »). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
– Session Cookies: We use Session Cookies to operate our Service.
– Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
– Security Cookies: We use Security Cookies for security purposes.

Use of Data
Bulk Seed Bank uses the collected data for various purposes:
– To provide and maintain the Service
– To notify you about changes to our Service
– To allow you to participate in interactive features of our Service when you choose to do so
– To provide customer care and support
– To provide analysis or valuable information so that we can improve the Service
– To monitor the usage of the Service
– To detect, prevent and address technical issues
– Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Bulk Seed Bank will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements
Bulk Seed Bank may disclose your Personal Data in the good faith belief that such action is necessary to:
– To comply with a legal obligation
– To protect and defend the rights or property of Bulk Seed Bank
– To prevent or investigate possible wrongdoing in connection with the Service
– To protect the personal safety of users of the Service or the public
– To protect against legal liability

Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Service (« Service Providers »), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via e-mail and/or a prominent notice on our Service, prior to the change becoming effective and update the « effective date » at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Effective date: 1st of March 2019

BULK SEED BANK
Original Genetic Seed Specialist

General Information
info@bulkseedbank.org

Order Information
order@bulkseedbank.org

Wholesale and Representative Information
wholesale@bulkseedbank.org

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Working Hours:
24 hours per day.